fkd9 Terms & Conditions

In these Terms, the following definitions apply unless the context otherwise requires:

• "fkd9", "we", "us", "our" refers to the fkd9 platform and its operating entity, accessible at fkd9.io.
• "You", "Player", "Account Holder" refers to any individual who accesses, registers on, or uses the fkd9 platform.
• "Platform" refers to the fkd9 website, mobile-optimised interface, and all associated services including casino games and sports betting.
• "Account" refers to the registered player account created on the fkd9 platform.
• "Balance" refers to the total of real-money funds and/or bonus funds held in a player's fkd9 account at any given time.
• "Bonus Funds" refers to promotional credits awarded by fkd9 that are subject to wagering requirements before withdrawal.
• "Real Money Funds" refers to funds deposited directly by the Player using an approved payment method.
• "Wagering Requirement" refers to the total volume of eligible bets that must be placed before bonus funds may be converted to withdrawable real-money funds.
• "BDT" / "৳" refers to Bangladeshi Taka, the currency in which fkd9 player accounts are denominated.
• "KYC" refers to Know Your Customer identity verification procedures required before withdrawal processing.

By accessing the fkd9 platform, clicking "I Agree", completing registration, making a deposit, or placing any bet, you confirm that you have read these Terms in full and agree to be legally bound by them. These Terms form a binding agreement between you and fkd9. If you are accessing the platform on behalf of another person, you represent and warrant that you have full authority to bind that person to these Terms.

fkd9 reserves the right to modify these Terms at any time without prior notice. The most current version of the Terms will always be available at fkd9.io/terms-conditions. Your continued use of the platform following any amendment constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

These Terms are written in English and the English-language version shall be the definitive and governing version in all circumstances. Any translated or summarised version is provided for convenience only and has no legal force.

To be eligible to register and use fkd9, you must satisfy all of the following conditions:

• You are at least 21 years of age at the time of registration.
• You are accessing the platform as an individual acting on your own behalf, not as an agent for any third party.
• You are not a current employee, contractor, officer, or director of fkd9 or any of its affiliated game studio partners.
• You have not previously been self-excluded from fkd9 or had an account closed for breach of these Terms.
• You are not accessing the platform from a jurisdiction where online gambling is explicitly prohibited under applicable local law.
• You are of sound mental capacity and are not gambling under duress or the influence of substances that impair your judgment.

fkd9 operates exclusively in English and targets players in Bangladesh. The platform accepts BDT-denominated accounts only. Players outside Bangladesh may access the platform subject to their own local laws, for which fkd9 accepts no responsibility.

Each individual may register and maintain only one fkd9 account. Duplicate accounts — including accounts registered with different email addresses, phone numbers, or payment methods by the same individual — are strictly prohibited. Where duplicate accounts are detected, fkd9 reserves the right to close all associated accounts and forfeit any balances without prior notice or appeal.

When registering, you agree to provide accurate, complete, and current information including your full legal name, date of birth, residential address in Bangladesh, valid email address, and active mobile number. You must promptly update your account details if any information changes. Providing false registration information constitutes a material breach of these Terms.

You are solely responsible for maintaining the confidentiality of your account login credentials. You must not share your username, password, or any authentication codes with any third party. fkd9 will not be held liable for any loss or damage arising from unauthorised access to your account that results from your failure to safeguard your credentials. If you suspect your account has been compromised, you must notify fkd9 immediately at [email protected].

fkd9 is required to verify the identity of all account holders before processing withdrawal requests. This process — commonly referred to as Know Your Customer or KYC verification — involves the submission of documentation confirming your identity, age, and residential address. Failure to complete KYC verification will result in withdrawal requests being held pending until documentation is received and approved.

The following documents are typically required for KYC verification:

• Proof of Identity: National ID card (NID), valid passport, or driver's licence showing your full name and date of birth.
• Proof of Address: Recent utility bill, bank statement, or official government correspondence dated within the past three months showing your name and residential address in Bangladesh.
• Proof of Payment Method: Screenshot or confirmation of the bKash, Nagad, Rocket, or Upay account used for deposits, confirming that the account is registered in your name.

fkd9 reserves the right to request additional documentation at any time at its sole discretion. All documents submitted are handled in accordance with the fkd9 Privacy Policy. Documents are reviewed within 1–3 business days of submission. fkd9 will notify you by email once verification is complete.

fkd9 accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳500. The minimum withdrawal amount is ৳1,000. All account balances are denominated in Bangladeshi Taka (BDT). fkd9 does not charge fees on standard deposits or withdrawals, though your payment provider may apply their own transaction charges.

All deposits and withdrawals must be made using a payment method registered in your own name. Third-party payments — including deposits or withdrawals on behalf of another individual — are strictly prohibited and will result in the immediate suspension of your account pending investigation. Withdrawals will, wherever technically possible, be returned to the same payment method used for the original deposit.

Withdrawal requests are subject to KYC verification being completed. Once verification is approved, standard withdrawal processing times are as follows:

• bKash / Nagad / Rocket / Upay: Processed within 1–4 hours of approval during business hours (Bangladesh Standard Time, UTC+6).
• Visa / Mastercard: Processed within 1–5 business days depending on your card issuer's processing timelines.
• VIP Verified Accounts: Priority processing with target completion within 1 hour.

fkd9 reserves the right to delay or withhold any withdrawal for the purpose of fraud prevention, regulatory compliance, or pending KYC completion. You will be informed if your withdrawal is subject to a delay and provided with a reason where permitted.

fkd9 offers promotional bonuses to eligible registered players from time to time, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and tournament prizes. All bonuses are subject to the specific terms of the individual promotion and the general bonus rules set out in this clause.

Unless explicitly stated otherwise in the applicable promotion terms, the following general bonus conditions apply to all fkd9 bonuses:

• Bonus funds must meet the stated wagering requirement before they may be withdrawn. Wagering requirements are stated as a multiplier (e.g., 30x) applied to the bonus amount or the bonus plus deposit amount as specified.
• Only bets placed on eligible games contribute towards wagering requirements. Live dealer games, certain table games, and sports betting markets may contribute at a reduced rate or not at all — refer to the specific bonus terms.
• Bonuses have an expiry period. Any unwagered bonus funds and associated winnings remaining at the expiry date will be forfeited automatically.
• Maximum bet sizes during active bonus wagering are limited to ৳500 per spin or ৳1,000 per hand unless otherwise specified. Bets exceeding this limit while a bonus is active may result in the bonus and associated winnings being voided.
• fkd9 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Bonuses may not be combined unless explicitly stated in the promotion terms. Only one welcome bonus per new account is permitted.
• Abuse of bonus offers — including but not limited to using multiple accounts, collusion, or placing low-risk bets to clear wagering requirements — will result in bonus cancellation and may result in account suspension.

All casino games available on fkd9 are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The rules governing each individual game are as presented within the game interface itself. fkd9 is not responsible for the rules of third-party games beyond ensuring that only certified, fairly audited titles are made available on the platform.

Sports betting markets, including cricket betting covering the BPL, T20 World Cup, and IPL, are offered subject to the specific match and market rules displayed within the betting interface at the time of placing a bet. The following general sports betting rules apply:

• All bets are accepted at the odds displayed at the time of placement. Once a bet is confirmed, the odds are locked.
• In the event of a match being abandoned, postponed, or voided after the commencement of play, fkd9 will apply standard void rules — stakes will be returned to the player's account.
• In-play bets placed after an event outcome has been determined but before the platform updates — due to data latency — may be voided at fkd9's discretion.
• fkd9 reserves the right to void any bet where it has reasonable grounds to suspect that the integrity of the event has been compromised.

fkd9 records all bets placed on the platform. In the event of a dispute regarding a bet outcome, fkd9's own records shall be considered definitive. If you believe a bet has been settled incorrectly, you must raise a dispute within 7 days of the settlement date by contacting [email protected].

The following actions are strictly prohibited on the fkd9 platform and constitute a material breach of these Terms:

• Registering more than one account per individual, household, or IP address.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with the platform.
• Colluding with other players to exploit game mechanics or betting markets.
• Exploiting software bugs, glitches, or errors for financial gain. Any winnings obtained through exploitation of a software error will be voided.
• Using the platform for any money laundering, fraud, or financial crime purpose.
• Providing false or misleading information during registration or KYC verification.
• Accessing or attempting to access another player's account without authorisation.
• Making chargebacks or payment reversals via your bank or payment provider without first contacting fkd9 support to resolve the dispute.
• Engaging in abusive, threatening, or harassing behaviour toward fkd9 staff or other players via any communication channel.

Where prohibited conduct is detected or reasonably suspected, fkd9 reserves the right to immediately suspend access to the account, void any open or recently settled bets, withhold the account balance pending investigation, and permanently close the account. fkd9 may report suspected criminal conduct — including money laundering — to the appropriate authorities without prior notice to the account holder.

fkd9 is committed to promoting responsible gambling and minimising the risk of problem gambling among its player base. We provide all account holders with access to a range of self-management tools directly from the account dashboard, including deposit limits (daily, weekly, and monthly), session time reminders, cooling-off periods, and permanent self-exclusion.

Once a player activates a deposit limit or self-exclusion, these restrictions take effect immediately and may not be reversed or reduced for the duration of the cooling-off period specified at the time of activation. Requests to increase deposit limits are subject to a 24-hour processing delay to encourage considered decision-making.

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please contact our support team at [email protected] immediately. Our responsible gaming specialists are available 24 hours a day, 7 days a week. You may also review our dedicated Responsible Gaming page for additional guidance and resources.

All content on the fkd9 platform — including but not limited to the fkd9 brand name, logo, website design, graphics, text, software code, and user interface elements — is the exclusive property of fkd9 or its licensed third-party providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable licence to access and use the fkd9 platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, or publicly display any fkd9 content without our express prior written consent.

Game titles, artwork, and mechanics provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remain the intellectual property of their respective owners. fkd9 has obtained the appropriate licences to offer these games on the platform.

To the fullest extent permitted by applicable law, fkd9 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of profits, or losses arising from technical faults, interruptions, or errors in game software.

fkd9's aggregate liability to you for any direct loss arising out of or in connection with your use of the platform shall not exceed the total value of real-money funds deposited into your account in the thirty (30) days immediately preceding the event giving rise to the claim.

fkd9 makes no warranty that the platform will be available uninterrupted, error-free, or free from malicious software at all times. Scheduled maintenance, technical issues, and third-party service disruptions may result in temporary unavailability. fkd9 will endeavour to provide advance notice of planned maintenance where feasible.

fkd9 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. You may review the full Privacy Policy at fkd9.io/privacy-policy.

fkd9 employs 256-bit SSL encryption across all data transmissions between your device and the fkd9 platform. Player financial data, including payment method details, are handled in accordance with applicable security standards. fkd9 does not sell, rent, or share your personal data with third parties except as required for payment processing, KYC verification, fraud prevention, or where required by law.

You have the right to request access to, correction of, or deletion of your personal data held by fkd9 at any time by contacting [email protected]. Data deletion requests will be processed within 30 days of receipt, subject to fkd9's legal obligation to retain certain financial records for regulatory purposes.

You may close your fkd9 account at any time by contacting [email protected]. Upon closure, any remaining real-money balance will be withdrawn to your registered payment method following completion of any outstanding KYC requirements. Bonus funds that have not met their wagering requirements will be forfeited upon voluntary account closure.

fkd9 reserves the right to suspend or permanently close any account at its sole discretion, including in cases of suspected breach of these Terms, fraudulent activity, chargebacks, regulatory requirement, or where continued operation of the account is deemed contrary to fkd9's responsible gaming obligations. Where an account is closed due to a breach of these Terms, fkd9 may withhold the balance pending the outcome of an investigation.

Inactive accounts — those with no login activity for a continuous period of 12 months — may be flagged as dormant. fkd9 will attempt to contact the account holder at the registered email address before applying any dormancy administration fee. Any fee applied to dormant accounts will be clearly disclosed in the applicable fee schedule available on the platform.

These Terms & Conditions are written in English. The English-language version shall govern in all cases. These Terms shall be interpreted and construed in a manner consistent with their plain English meaning.

In the event of a dispute between you and fkd9 arising from or in connection with these Terms or your use of the platform, you should first contact fkd9 support at [email protected] to seek informal resolution. fkd9 will endeavour to respond to and resolve all complaints within 5 business days of receipt.

If a dispute cannot be resolved informally within 30 days, both parties agree to submit to binding arbitration. The arbitration shall be conducted in English. Each party shall bear its own costs of the arbitration unless otherwise determined by the arbitrator.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need assistance with your fkd9 account, please contact our support team using the details below. All contact must be in English for our support team to assist you effectively.

• Support Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including public holidays in Bangladesh (Eid, Pohela Boishakh, Victory Day, Independence Day).
• Response Time: fkd9 aims to respond to all support enquiries within 4 hours during standard operating hours (Bangladesh Standard Time, UTC+6).
• Responsible Gaming Enquiries: Players seeking help with self-exclusion, deposit limits, or problem gambling support should mark their email subject line "Responsible Gaming" for priority handling.
• KYC & Withdrawal Enquiries: Players awaiting KYC verification or withdrawal processing should include their registered account email and the relevant transaction reference in their support message.